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The Administrative Professional's Resume

As a support professional, you are the heart of the organization. Without you, there might be total disarray and confusion. You may only be appreciated after you’re gone and your employer is left to figure out how you were able to get so much done.

Pump up Your Resume

Your resume needs to reflect all that you do and have accomplished, so a potential employer sees the value you bring to the table.

Employers seek support staffers who are reliable and contribute to the smooth running of operations. A good way to incorporate your achievements is to first describe your job duties in a paragraph, and then provide a bulleted list of your top achievements.

Here are several impact statements for a legal secretary:

• Promoted from trainee position within nine months to provide legal support to high-profile managing partner. Simultaneously coordinated a minimum of 50 active cases.

• Supervised multidocument court filings for international clients, often coordinating a team of several employees to ensure timely and accurate filings.

• Provided support and training to secretarial staff and new associates in office orientation, filing procedures, computer applications and court requirements. Served as a calming influence in a fast-paced office.

• Resolved various employee-relations problems to the satisfaction of five department heads and 500 employees.

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