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Be Positive About Your Customer Service Issues
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Featured Author:
Richard Rinyai
Richard Rinyai is one of the few and proud male administrators. He brings an analytical and technical voice to his admin blog “The Professional Assistant.” He has been an administrative assistant “for many years” and has extensive knowledge of organization and setting priorities. His blog focuses on keeping up with the latest office trends and technical information to keep an admin’s work and life organized.
Do you find that when you contact a vendor because of a problem with your order of some sort that you get the dreaded automated messaging system, where you get lost with dialing all of the different numbers just to be able to get to the proper department or even a live person?
Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Now put yourself in that person’s shoes.
Imagine that you were on the receiving end of the conversation. How would you feel? Would you prefer the client to calmly and rationally give you information on their issue? Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?
We’re all human and should treat each other that way. Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Picture how much more quickly you could get your issue resolved and both of you would feel better at the end of the call.
Just remember, you could be on the receiving end of these types of calls from your clients, so treat your vendors the way you would treat your clients.
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Until next time,
Take care – of your clutter!
