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How to Ensure a Successful Relationship with Your Clients

How to Ensure a Successful Relationship with Your Clients

Photo by Lars Plougmann,

Having a good relationship with your clients is critical if you want to have a successful Virtual Assistant business. It all begins with laying a strong foundation. You’ll need to have best practices firmly in place so that when a new client says “Yes I want to work with you” you’ll have everything in place that you need to get off to a great start.

Taking time to establish the groundwork will give you a strong foundation, which will help your business stand out. Not only will a new client continue to use your VA services, they will refer others to you as well. The following tips will help you to develop a strong relationship with your clients right from day one:

  • Put everything in writing. It’s important to have a written contract. That way you both are in agreement about the details of the partnership. Be sure to provide your client with a copy of your policies and procedures, detailing how you operate your business. This should include your hours of operation, fee structure, billing schedule and termination policy.
  • You’ll want to summarize the items you and your new client have discussed and include this summary along with the contract you send the client to sign. This will let your new client know that you have a good understanding of what the expectations are including deadlines and any special or specific tasks the project involves. It will help things to run smoothly from the beginning and avoid problems down the road.
  • Once the client has decided to work with you, forward them your contract documents as soon as possible. Include in these documents a client profile intake sheet so you can gather important details about your client’s business. Having this information at your fingertips will allow you to serve your clients better and more efficiently. Do not start working on any projects until you have a signed agreement and payment in hand. Doing so will show your new client that you really value his or her business and are ready to start working.

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