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Could You Pass Part Four of the CAP/CPS Admin Certification Exam?

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People are considering Professional CAP/CPS certification more than ever. The process is faster than earning your higher-ed degree, yet proves you are knowledgeable about office terminology and technology.

The final part, Section Four, of the exam is on "Advanced Organizational Management". Management (CAP exam only) covers Organizational Planning, Advanced Administration, Team Skills, and Advanced Communication. In Organizational Planning specifically, it asks about critical thinking and decision making, strategic planning, communicating mission and values, and. allocating resources. In Advanced Administration specifically, it asks about mentoring and training, conducting research, coordinating projects, delegating and empowering. In Team Skills specifically, it asks about team building, team leading, group problem solving, resolving conflict, and conducting meetings. In Advanced Communication, it asks about nonverbal, presentation techniques, professional protocol, and legal issues.

In the actual exam, this section is 175 questions in 135 minutes, which is equivalent to 13 questions every 10 minutes. Therefore, if you want to time yourself like it was an actual exam, then set a timer for 15-16 minutes (20 questions in 15-16 minutes.)

At the end of the exam, you will not see what you got right and what you got wrong, but a link is provided with the answer sheet. Write down your answers to each question in order to compare yourself to the answer sheet.

Here you go!

  • 1.

    Wirt & Berdine is a prestigious and well-respected finance institution. When the former CEO passed, he left all the shares to his brother, Lev, who is now taking his place. Lev’s position was approved by the board because, on paper, he is an extremely qualified candidate with a Masters in Economics and applicable work experience.

    But in the first week, employees in the office recognize his strange behaviors. His voice is so loud you can hear it through conference room walls; he cracks jokes constantly, starts an office fantasy football league, and wears Hawaiian shirts more than suit and ties.

    Some employees think he is wonderful and refreshing, while others are totally off-put and think he is unprofessional.

    Sandra serves as a part-Human Resource assistant and part-Office Manager. People begin coming to her from both points of view.

    She doesn’t think his behavior is so terrible, and doesn’t see any need to ask him to change. Yet to remain neutral, she doesn’t express this to her coworkers. She is hoping the conflict between the CEO’s likers and dislikers will result in a way that organizational performance is benefitted. What is type of conflict to confrontation to resolution called?

  • 2.

    The new CEO tends to go on and on and company meetings, praising everyone for longer than protocol calls for. Employees argue he should use a less tedious and more straightforward called “One-Minute Praising.” What is NOT part of the definition of “One-Minute Praising”?

  • 3.

    In every organization there are “Problem Team Members.” Which of these problem team member definitions fits the new CEO most accurately?

  • 4.

    People who are fond of the new CEO claim that employees who don’t like Lev are simply reacting hastily as part of their learned behavior of time. What another way of describing this learned behavior?

  • 5.

    By taking in people’s observations of the new CEO, which of these Stages of Conflict is Sandra in the middle of?

  • 6.

    Teams are strongly affected by two variables. They are:

In the past year, the mortgage crisis has caused Baxter Home Leasing company to face a devastating down turn in profits. The directors have decided to take the company in a new direction and enter a market that is proving profitable – renting out vacation rental homes. This is a major departure from the already established business plan. Further, Baxter has faced recent PR problems from former employees laundering money and participating in insider trading, and therefore is concurrently trying to clean up its image.

Phase 1 of research and development is assigned to, Handley, an experienced senior administrative manager.

The board has decided to communicate its new missions and values to the company at large. Which one of the following will provide the next logical step?