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E-mail Blunders Cost Approx. $450,000 a Year

E-mail Blunders Cost Approx. $450,000 a Year

Photo by stuartpilbrow, Flickr.com

October 20, 2009

Are you in shock? I certainly was when I read my Training magazine September issue. It says, “A company with 100 employees can expect to lose approximately $450,000 a year, or more, because of e-mail blunders, inefficiencies, and misunderstandings, according to The Top 10 E-mail Blunders That Cost Companies Money, a free special report from Creative Communications & Training." (Maybe you want to get a copy.)

I’m sure you can relate to many of the ones they sited. I have included several of these in my workshops for admins on e-mail etiquette and protocol.

• Inaccurate or vague subject line.
• No specific action step.
• Incomplete information.
• Too much information.
• Harsh or demanding tone. • Breaking privacy guidelines and crossing ethical boundaries.
• Conveying sensitive or confidential information.
• Errors and inaccuracies.
• Excessive volume. (Meaning unnecessary FYIs and CCs, etc.)

Normally, these are not intentional. A big problem is that we are in too much of a hurry and we don’t take time to think before we type and send e-mails. We work in a fast-paced world but that doesn’t mean we have to contribute to this massive loss of income for our organizations.

The good news is that you and I can do something about this. I would like to challenge all of you to be cognizant of the e-mails you send the next few weeks. It really only takes 30 seconds of your time per e-mail and you can save a great deal of time in the long run (and sometimes embarrassment). We also save other people time and get more of our needs met.

What are some tips you have for the readers of this blog regarding e-mail habits?

Related Reads:
Social Networking and Your Job: Lessons from the “Cisco Fatty”
Keeping Your Online Identity Professional
8 Technology Etiquette Tips for Job-Seekers


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