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Admin Horror Story: Can You Hear Me Now?

Admin Horror Story: Can You Hear Me Now?

Photo by StephenMitchell,

October 21, 2009

I work at a busy music booking agency and we have a variety of characters in the music industry calling in. There are three of us who answer the phones, one of us started 3 months ago, myself who started not even 2 months ago, and another who started 2 weeks ago. The guy in question reps one of our artists who is barely working, but he also represents an A list pop starlet, so he thinks he is above being nice to assistants. This week all the assistants got a mass email from my boss:

Hey all you on the front lines of the telephone answering; Got a mild complaint from Redacted’s manager, Redacted. When he calls, he would prefer to not be asked who he is. He was peeved that in order to get through to my office he was asked who he was. That you took the care to screen my call is great, so I have no complaint. But do your best to make sure that you remember his voice in the future, so that he does not experience that discomfort again and have to share his feelings with you directly. Boss

- Submitted by Gloria, New York City

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