Reap the Benefits of Airline Partner Groups
Currin Berdine / AdminSecret
In order to serve their customers better, most major airline carriers have banned together in alliances. Be sure to take advantage of these partnerships as it can provide many perks and free resources for you and your boss.
Frequent Flyer Miles
Frequent Flyer programs are set up to offer rewards to customers after they accrue a certain amount of “points” or “miles.” These are earned after a certain amount is purchased either directly from the airline (as in tickets) or from partnering companies (like hotels, car rentals, etc.) Frequent Flyer credits can be transferable between airlines in partnering groups.
Shared Airport Lounges
Your boss is flying from New York to Germany with a five hour layover in London. What in the world can he do for those five precious hours? Booking a hotel would be wasteful, but the airport bar will be too loud to get any work done. This is where airport lounges come in. They are quiet spaces in airports that are set aside for special customers of airlines and their affiliates. They have wireless, telephones, free beverages, comfortable seating and daily newspapers. By joining one of these elite groups, your boss will never be stranded.
So on this trip to Germany, your boss finds out his flight is delayed and he won’t make it in time for the important presentation. He calls you in a panic because the ABC Airline he was supposed to fly has a mile long line and no one available to help. You, however, know that ABC is part of an airline alliance. You tell him that while you try to get ABC on the line to help, he should go to the shorter line at XYZ Airline. XYZ and ABC are partnered, and they will be more readily and easily assist him in the crisis. All in all, there are simply more people and avenues to serve you when you work within an airline alliance.
Smoother Flight Transfers
Airlines make it easier to switch between other airlines in their partnerships because they want to make it seamless for the customers. This will make them stay in the airlines’ group and provide more business to their conglomerate. To accomplish this, airlines will go out of their way to:
-Locate partners’ gates nearby in airport terminals
-Announce other airlines’ gate and departure information while on an arriving flight
-Electronic tickets that can be used between each airline
-Arrange cheaper tickets to a customer’s destination on a partner airline
-Check baggage from starting point to final destination without having to recheck at a layover
One World Alliance
Japan Airlines (JAL)
CSA Czech Airlines
Delta Air Lines
KLM Royal Dutch Airlines
Star Alliance Group
Air New Zealand
LOT Polish Airlines
South African Airways
TAP Air Portugal
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