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Implement a Successful Travel Program

Implement a Successful Travel Program

David Grossman | USA TODAY

•Train your travelers. Training and education are also critical components in getting employees to understand the need for travel policy compliance and learn how to book through the new system. “We can implement the best technology, but if the traveler is not educated in how to use it, the travel program is useless,” says Arakelova. To educate employees Arakelova conducts live Web-based training sessions and has made travel training part of new-hire orientation. Arakelova also plans to video record the training session, so employees can access it any time through the travel portal.

•Keep improving. It took Arakelova less than six months to implement her new corporate travel management program. She subsequently added the Concur expense reporting module and a new product called Ride Charge which allows employees to book ground transportation online. “Cliqbook constantly develops new features,” says Arakelova. “It is the responsibility of the travel manager to be well educated on technology innovations and communicate new features to users,” she adds. Arakelova also plans to add group and meetings booking capabilities and will extend the program internationally to Align’s global locations.

•Show results. An impressive 78% of Align travelers now initiate bookings through Cliqbook with greater than 98% corporate travel policy compliance. More importantly, Align’s overall travel operations realized a 56% reduction in management costs, a 25% reduction in average airfare, and a 35% reduction in average car rental costs.

© YellowBrix2009


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