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    Real-World Cost-Cutting Practices

    Real-World Cost-Cutting Practices
    These 4 companies are saving money in day-to-day operations. And they're doing it without affecting the customer experience. What began as a challenging economic cycle has spiraled into a recession. Most employers have laid off employees, put a hold on future projections and nixed large purchases for the sake of survival. It may leave you thinking there's nothing more to do ...
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    10 Excel Secrets Every Admin Should Know

    Excel is one of those programs. Sometimes it seems as though it's perfectly harmless and easy - until you accidentally hit enter and erase all the data you just spent the entire day creating. With the help of AdminSecret featured writer Richard Rinyai, we've put together this list of the 10 Excel secrets that will help you do your job better, ...
    Rated: +50
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    Import Your Data from Act!, Goldmine, or Excel into SalesForce

    Identify Your Data Sources Start by listing the various data sources that you’re thinking about migrating into Salesforce. For example you might have information in a legacy CRM application, homegrown databases, excel spreadsheets, or in individual contact managers. It’s important to spell out exactly what you hope to migrate, what format it’s in, and how clean it is. Data Migration Strategies ...
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    Salesforce CRM Guide

    Making good use of superior customer relationship management (CRM) to manage and share information is a key competitive advantage for businesses today. At the same time, getting the greatest productivity and revenue benefits from sales force automation, marketing automation, and customer service applications is quickly becoming a top priority for companies of all sizes. CRM products and services make it easy ...
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    Customer Relationship Management (CRM) Systems - How They Work?

    Customer relationship management or CRMis a group of practices to improve customer friendly nature of a company. CRM practices involve the automation of all business proceedings and offering better quality services to customers, especially to good customers. The sole reason why these practices are becoming popular is the increased competition. Good CRM practices can make the customer himself as the greatest ...
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    Office Supplies an Administrative Assistant Needs at Their Desk

    Office Supplies an Administrative Assistant Needs at Their Desk
    Let’s face it, as executive and administrative assistants, we never seem to have enough space in our desk to keep everything we need. Space always seems to be at a minimum. It’s hard to keep everything we need handy and still keep our desks looking neat and organized. So what exactly do we need to keep either on our desk or ...
    Rated: +5
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    Tips on Customizing Salesforce

    Custom Fields and Page Layouts With Salesforce, creating custom fields and modifying page layouts is a breeze. Though much of this is covered in the training, here are a couple of tips to keep in mind. * -Keep it simple. Do you best to minimize the number of fields per page and organize your page layouts, grouping fields in a logical ...
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    5 Deadly Marketing Mistakes

    5 Deadly Marketing Mistakes
    In my book, Kick-ass Copywriting in 10 Easy Steps, I teach small and mid-size business owners who can't afford to hire professional copywriters how to write effective copy that will bring the results from their marketing efforts that they want and need. However, just as there are steps you must take to write great copy, there are also mistakes you can ...
    Rated: +1
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    SalesForce Desktop Integration with Outlook, Word, and Excel

    To make users more productive Salesforce is tightly integrated with popular Microsoft applications including Outlook, Word, Excel, and of course Windows. Outlook Edition: Outlook Edition is a free plug-in which you can install by visiting setup | personal setup | desktop integration. This powerful utility performs several important functions that help Salesforce and Outlook work hand-in hand together. * -Email Integration: ...
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    Bill Lampton, Ph.D.

    [photo:18216] AdminSecret Featured Writer and Partner Bill Lampton, Ph.D.--author of The Complete Communicator: Change Your Communication, Change Your Life!--has worked closely with administrative professionals throughout his career. First, he relied on their vital assistance as vice president of three colleges, and then a medical center. Since 1997, he has worked closely with office support internationally while planning his keynote speeches, seminars, ...
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    Cleaning Up Scanned Images in Acrobat

    I recently received this message from a legal technology consultant: I have had several clients (and have wondered myself) why there’s no way to delete something from a PDF. For example, if I scan a document and want to delete the black marks made by the staple holes in the top left corner, I can’t do that without cropping the entire ...
    Rated: +2
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    Adobe Apps One (Acrobat & Dreamweaver)

    Adobe Apps One (Acrobat & Dreamweaver)
    The Adobe family's line of products includes the Acrobat Reader Line as well as Dreamweaver. Acrobat allows users to combine and share documents, create electronic forms, streamline document reviews, protect sensitive information, convert documents to PDF, edit PDF documents, and save these into Microsoft Word. Quickly and easily design, develop, and maintain websites and web applications — from start to finish ...
    Rated: +1
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    The Latest in Phone Etiquette

    The Latest in Phone Etiquette
    From "The Latest in Phone Etiquette (Part 1 of 2)" One of the most important skills I use every day as an executive secretary is proper phone etiquette. The way I handle myself on the telephone reflects on my employer, my company and me. My professionalism speaks volumes about the image of my company. And as you know, professionalism is a ...
    Rated: +7
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    Highlighting Multiple Words in a PDF Document

    Acrobat has powerful search capabilities, but one feature which is lacking is persistent highlighting via search. I discovered an interesting workaround to this problem after pondering this email message from a customer: We have a fairly large case where I pulled up 7,000 pages of shift logs. I need to find select words throughout the document so I am using ...
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    Outlook … Not Just for Email! Using Your Outlook Tasks

    Outlook … Not Just for Email! Using Your Outlook Tasks
    Microsoft Outlook is one of the most widely used software programs for email, but if you’re only using it for email, you’re missing out on a great productivity tool! Here are a few ways you can use the Outlook Tasks feature to keep track of your to-do list. h4. Assign categories to your tasks. If you have a lot of items ...
    Rated: +6
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    How Admins Can Fight Sexual Harrassment

    How Admins Can Fight Sexual Harrassment
    Sexual harassment of admins can be as simple as a client's unwanted flirtatious winks or as elaborate as a male boss's systematic assaults on female employees. And admins are likely to encounter this occupational hazard. Approximately 15,000 sexual harassment cases are brought to the Equal Employment Opportunity Commission (EEOC) each year. 31% of the female workers claimed to have been harassed ...
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    Acrobat Properties Bar for Quick Access to Text Color Highlights

    I recently received an email about using the Text Highlighter tool in Acrobat: I enjoy your articles on using Adobe. One item I use very often is the Text Highlighter tool. I mark text in different colors depending on the substance of the text itself. To do so, I mark the text in question and then open the Properties Box ...
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    Trade Show Survival Strategies

    Trade Show Survival Strategies
    Much has been written about preparing for trade shows where you will be an exhibitor, but since most small business owners will be visiting booths at least as often as they’ll be hosting them, here are a few tips to help you make the most of those occasions. Some are more obvious than others, but sometimes the simplest ideas can be ...
    Rated: +1
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    Implement a Successful Travel Program

    Implement a Successful Travel Program
    In tough economic times, businesses are always seeking new ways to reduce costs, and travel budgets are often one of the first areas to come under scrutiny. One way to save money without sacrificing necessary travel or the traveler's quality of life on the road is through the deployment of a corporate travel management program. While most large corporations have such ...
    Rated: +2
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    Ensuring the PDF Comments Get Printed

    Attorneys and other legal professionals use Acrobat comments and annotations to stamp their signature on documents, add highlights, circle important passages, etc. I recently received this email message from an attorney: I use the Stamp tool to affix a graphic of my signature to pleadings before e-filing them or sharing them with other counsel.  But recipients who fail to choose to print ...
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