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  • +2

    Auto Signatures in E-mail

    Auto Signatures in E-mail
    Do you have an "auto signature" set up in your e-mail? If you don't, here are a few reasons you may want to consider setting one up. If you already have one set up, see if it's as complete as you may want it to be. Good auto signatures are a sign of professionalism. It's the polish at the end of ...
    Rated: +2
  • +1

    Sounding the Alarm about Workplace Privacy Issues

    I recently attended an IAAP dinner meeting and we had a lawyer speak to us about the proper disposal of confidential documents. As assistants we often work with information that is confidential and we need to use good practices when disposing of these documents. In Canada document disposal came to the attention of Ontario’s Privacy Commissioner in the filming of a ...
    Rated: +1
  • +2

    Skills for Bridging the Language Diversity Gap

    Skills for Bridging the Language Diversity Gap
    Although linguistic diversity can make life interesting, there are times when we need help to communicate across accent and language barriers. Because diverse workplaces are rapidly becoming more the rule than the exception, it is likely that at some point you will find yourself working with someone who is less than fluent in English or has an accent that is difficult ...
    Rated: +2
  • +1

    Don't Be Afraid to Ask About Differences

    Don't Be Afraid to Ask About Differences
    Diversity scares many people. They are too afraid to ask questions about differences, such as a person's culture or background. They may be worried about appearing nosy or patronizing, or are downright terrified of offending colleagues. Asking about differences is fine. In fact, it is an excellent way to learn about the diversity around you, to communicate respect for others and ...
    Rated: +1
  • +15

    Correspond Like A Pro

    Correspond Like A Pro
    As the number of emails increase, it seems that the level of professional correspondence has decreased. Tacky notes, mis-spelled words, sentences that drone on and on -- you've probably seen it all, as have I. But never forget that people judge you by whatever means you interact with them. That includes notes, phone messages, and yes, the ubiquitous email. Here are ...
    Rated: +15
  • +4

    Seven Guidelines for Gesturing When You Speak

    Seven Guidelines for Gesturing When You Speak
    When I coach executives who want to become more effective speakers, or when I direct a presentation skills seminar, there’s one question I hear repeatedly: "How should I gesture when I give a speech?" Usually, the questioner goes on to say: "I feel awkward enough just trying to remember my speech. Then the tension escalates when I realize that my audience ...
    Rated: +4
  • +3

    Improve Your Writing Skills

    Improve Your Writing Skills
    As more business communications are conducted through email, instant messaging, PowerPoint presentations and other written forms, writing ability can help today's professionals set themselves apart. The ability to write clearly in reports or white papers is necessary to advance. "Rightly or wrongly, people judge their colleagues based on their writing ability," says R. Craig Hogan, director of the Business Writing Center ...
    Rated: +3
  • +9

    The Art of Minute-Taking

    The Art of Minute-Taking
    Minute taking is an art! Anyone who is good at it is to be commended. I have never had to take minutes, but I almost did many years ago. My boss came to my desk and told me he needed me to take minutes for a meeting. I was not aware of the meeting so I wasn't prepared. I started to ...
    Rated: +9
  • +19

    What to Capitalize in a Title

    This article will help you never forget what words are capitalized in a title. I love being an admin, but technicalities when it comes to writing and words were never my thing. After winning my 2nd grade spelling bee, it all went downhill from there. Unfortunately, overlooking seemingly trivial details doesn't cut it for a top admin. You must be ...
    Rated: +19
  • +2

    Admins Must Have the 'Write' Stuff

    Admins Must Have the 'Write' Stuff
    "Our admins are lifelines that feed us our most vital information and keep our responsibilities and resources coordinated," says Marc Wright, founder and principal of Martinez & Wright Homeownership Partners in Los Angeles. "If they give us messages that are unclear or inaccurate, we're going to end up as someone else's lunch." With email being the preferred mode of business communication ...
    Rated: +2
  • +3

    10 Tips for Effective Meeting Minutes

    10 Tips for Effective Meeting Minutes
    A common job duty of administrative and executive assistants is to be able to take effective meeting minutes. Whether you are taking minutes at a team meeting or a meeting of the Board of Directors, the skills are pretty much the same. Here are 10 tips for taking effective meeting minutes. 1. Always make note of the start and end time ...
    Rated: +3
  • +1

    Your Board Meeting Battle Plan

    Your Board Meeting Battle Plan
    I have an upcoming Board meeting and want to be prepared for everything that is needed to make it run smoothly. To-do lists I have to-do lists for the Board and Committee meetings and a to-do list for the Board Reception and Dinner. You can never go wrong if you are making a list and checking it twice. My favorite to-do ...
    Rated: +1
  • +2

    Action Phrases and Power Verbs

    Action Phrases and Power Verbs
    Describing your work experience isn't easy. To help you, we've compiled a list of action phrases and power verbs. The purpose of using them is to show employers that you know how to get results. Begin your job descriptions with a power verb or phrase: enlisted the support..., formed a committee..., sold, budgeted, improved, increased, maintained the client relationship. Power Verbs ...
    Rated: +2
  • Rate

    Fight or Flight? Dealing with a Difficult Colleague!

    Fight or Flight? Dealing with a Difficult Colleague!
    Have you had or are in a situation where your colleague is making your life miserable? I have been in these types of jobs a few times in the past and let me tell you, it’s no laughing matter. A reader recently asked me this question: Saw your web page and felt that I want your take on my situation. First ...
  • +11

    Trying to Organize Your Email? Keep it Simple

    Trying to Organize Your Email? Keep it Simple
    If you’re like most people I know, you have trouble managing your email. Maybe you can’t keep up with the dozens or hundreds of messages (yes, some people get hundreds) you receive each day. Perhaps you’re fed up with all those silly forwards from your uncle or coworker, or frustrated by the series of 12 back-and-forth emails it takes to set ...
    Rated: +11
  • +6

    Writing Mistakes Even Smart People Make

    Constipated Clauses Reporting on the feats and foibles of the Red Sox, a writer for South Coast Today notes: "It goes without saying that these exploits take a tremendous amount of skill." If it "goes without saying" then don't say it. If it doesn't, in fact, go without saying, then don't say it does. "Obviously, the sky is blue." Putting ...
    Rated: +6
  • +1

    10 Body Language Blunders

    It doesn't even matter what you say if your body is saying something else. And sometimes body language mistakes people don't even know they're making can hurt relationships at work or at home. To protect yourself and your career from a harmful communication breakdown, check out the following mistakes and be sure to avoid them. 1. A Closed Body Whether ...
    Rated: +1
  • +13

    Write An Effective Out Of Office Assistant Message

    Write An Effective Out Of Office Assistant Message
    Are you going on vacation? Are you going to be out of the office for a short or even long period of time? Don’t forget to set up and turn on your “Out of Office Assistant” on Microsoft Outlook. It’s amazing of how many people actually forget to do this. You e-mail someone asking them a question or wanting to state ...
    Rated: +13
  • Rate

    Beware! Bosses Can Check Your Text Messages

    Beware! Bosses Can Check Your Text Messages
    Let’s face it, most employees use their company-issued pagers, phones, laptops for personal reasons sometimes. It’s just the way life is now — the lines between work life and personal life are becoming more and more blurred as workers seem to be working round the clock these days. But if you do use these devices for a message or text you ...
  • +1

    How to Speak More Assertively

    How to Speak More Assertively
    If you deal with daily meetings and interactions with coworkers, you know just how important it is to speak assertively. But what exactly does “assertively” mean and how do you speak your mind without coming across as rude? These are important questions, as communicating effectively — not to mention politely — is pivotal to your professional success. The last thing you ...
    Rated: +1
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