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    Multilingual Workplaces: The Etiquette of Talk

    Multilingual Workplaces: The Etiquette of Talk
    Has this happened to you? The conversation drifting over the cubicle wall is in Chinese, and you wonder: Are my colleagues talking about me? Or you and a coworker are in the cafeteria talking about Mexico's World Cup chances. Suddenly, you notice angry glances from the next table. It's not your soccer analysis; it's that you're not speaking English that galls ...
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    Three Ways Admins Can Think on Their Feet

    Three Ways Admins Can Think on Their Feet
    There's nothing worse than getting on the elevator and realizing you're standing next to the boss with nothing to say for 11 floors or being in the middle of a breaking crisis and not knowing how to react. “[Thinking on your feet is] definitely a learned skill, and most of us don't spend a lot of time learning it,” says Peter ...
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    How to Write an Effective, Polite, and Useful E-mail

    How to Write an Effective, Polite, and Useful E-mail
    Like many forms of communication, e-mail is no less susceptible to the vagaries of shorthand, slang, jargon and plain silliness Think before you press send. It’s all too easy to bombard the people around you with a continuous stream of thought-bites via email. Whether you’re an office newbie or you have simply fallen into bad e-habits, it’s time to take stock ...
    Rated: +4
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    6 Bathroom Etiquette Tips for the Office

    6 Bathroom Etiquette Tips for the Office
    You spend eight-plus hours at work every day, so you can assume that that nature will call at least once during your day. Besides your desk, the office bathroom is where you might spend the most time during the workday. Since you spend so much of your day there, the office bathroom should be a comfortable, approachable place. Make sure you ...
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    How to Avoid Gossip and Stay Popular

    How to Avoid Gossip and Stay Popular
    Gossip is and will always be a part of the work environment. Whether it’s during a quick chat over a morning cup of coffee or a marathon session at happy hour, we’ve all started or repeated a rumor about someone in their absence. In fact, employees gossip up to sixty-five hours a year at work, according to a July 2002 survey ...
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    How Admins Can Fight Sexual Harrassment

    How Admins Can Fight Sexual Harrassment
    Sexual harassment of admins can be as simple as a client's unwanted flirtatious winks or as elaborate as a male boss's systematic assaults on female employees. And admins are likely to encounter this occupational hazard. Approximately 15,000 sexual harassment cases are brought to the Equal Employment Opportunity Commission (EEOC) each year. 31% of the female workers claimed to have been harassed ...
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    What Does Your Voice Say About You?

    What Does Your Voice Say About You?
    From the original blog post "What Does Your Voice Say About You?" I’ll probably get a bit of ‘hate mail’ for this one, but I’m going to say it here anyway. I received a phone call from a lady who had seen my advert in the Yellow Pages and she wanted to know how she could become one of the people ...
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    Savvy Telephone Etiquette

    Savvy Telephone Etiquette
    Picture a cross between a magician and a linebacker. Calls are coming in, people are trying to get through to your boss. You use a little misdirection, a few stubborn blocking techniques and, voila, you become an effective assistant. "Your job is to protect your boss -- be a time manager," says Val Williams, a business coach with Professional Coaching and ...
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    Perfect Your Business Handshake

    Perfect Your Business Handshake
    Communicating confidence and reliability is essential to the success of any business. And since administrative assistants are often on the front lines of a company's public image, knowing how to make a good first impression is one of the unspoken but fundamental parts of their jobs. Whether you're interacting with a customer, your boss or a colleague in another company, a ...
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    Country-by-Country Etiquette Guide

    Country-by-Country Etiquette Guide
    Every country you or your boss' travels to for business (or pleasure) might seem similar, but in fact many have hidden customs. Stray from these courtesies and your gesture can be considered rude or offensive. Check out these guides to be sure you are within your boundaries, as well as perform deliberate actions that are considered custom. In addition, these guides ...
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    How to Speak Twitter

    How to Speak Twitter
    *A TWITTER GLOSSARY* *At Reply, or "@reply"*: A direct tweet sent to another Twitter user. *Dweet*: Tweet sent while drunk *Hash Tag*: The "#" sign. Allows Twitter users to group tweets by topic, making it easier to search particular conversations using Twitter Search. *Link*: Including a URL in your tweet. *MisTweet*: A tweet one later regrets. *ReTweet*: To repost something that's ...
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    Office Netiquette: Instant Messaging

    Office Netiquette: Instant Messaging
    The use of instant messaging (IM) is on the rise in the workplace, and many experts believe that it will eventually replace email as a corporate communication tool. Instant messages, or IMs, allow coworkers to exchange information in real time. Yet IMs also present a way for employees to waste time on involved personal conversations. Also, IM technology tends to be ...
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    Top 10 Things College Taught Us About Life

    1. Dorms College is a time of extreme freedom but, let’s face it, not everything about college screams unfettered space. Students don’t usually have a lot of extra money and that means that their personal space is limited. In fact, the average college student has bunked down in a dorm room. According to the 2000 census, about 2 million students ...
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    My Boss "Makes Me Very Uncomfortable"

    My Boss "Makes Me Very Uncomfortable"
    Dear Neycha, Thank you for your recent column on boss’ day. I’m having a dilemma with my own supervisor. I work in a small healthcare office owned by three partners. The youngest doctor, who is thirty-seven, is my direct supervisor and, since I began working there seven months ago, he’s been occasionally inappropriate. He makes fresh remarks about my body and ...
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    Etiquette 101: Planning and Hosting a Business Meal

    Etiquette 101: Planning and Hosting a Business Meal
    You will find yourself attending many business dining events during your career and you may find that you are (or will become) the host of your own business meetings, as well. The key to a successful and smooth get-together over a meal lies in your pre-planning. The Initial Planning Generally, lunch and breakfast are the more common meals around which business ...
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    Handshakes During Flu Season

    Handshakes During Flu Season
    With the flu season upon us as well as colds cropping up, people are wondering about the proper etiquette for shaking hands. This does pose a real problem. It’s funny that this question would be asked of me today, as I was just speaking on business etiquette in Raleigh, NC. We discussed the importance of the handshake as a good business ...
    Rated: +1
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    10 Body Language Blunders

    It doesn't even matter what you say if your body is saying something else. And sometimes body language mistakes people don't even know they're making can hurt relationships at work or at home. To protect yourself and your career from a harmful communication breakdown, check out the following mistakes and be sure to avoid them. 1. A Closed Body Whether ...
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    Business Etiquette 101

    Business Etiquette 101
    Introductions The proper way to make an introduction is to introduce a lower-ranking person to a higher-ranking person. For example, if your CEO is Mrs. Jones and you are introducing administrative assistant Jane Smith to her, the correct introduction would be "Mrs. Jones, I'd like you to meet Jane Smith." If you forget a person's name while making an introduction, ...
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    How to Speak More Assertively

    How to Speak More Assertively
    If you deal with daily meetings and interactions with coworkers, you know just how important it is to speak assertively. But what exactly does “assertively” mean and how do you speak your mind without coming across as rude? These are important questions, as communicating effectively — not to mention politely — is pivotal to your professional success. The last thing you ...
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    Five Work Microwave Etiquette Commandments

    Five Work Microwave Etiquette Commandments
    The microwave has revolutionized how workers eat on the job, allowing them to enjoy goodies like warmed-up leftovers, frozen dinners and microwave popcorn while they work. Most workplaces, including Monster, provide several microwaves for employee use. Alas, not everyone is on the same page when it comes to workplace microwave manners. To preclude confusion, here are my top five things to ...
    Rated: +3
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