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  • +1

    Embarrassing Moments at Work: How to Recover

    Embarrassing Moments at Work: How to Recover
    Years later, I still remember that sinking feeling, just after I'd hit the Send button after writing an email complaining about an editor. My worst virtual fear was quickly confirmed: Yes, I had sent my bit of snark to the editor instead of my friend--and no, the editor wasn't amused. Although he initially refused to work with me again, he eventually ...
    Rated: +1
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    Three Ways Admins Can Think on Their Feet

    Three Ways Admins Can Think on Their Feet
    There's nothing worse than getting on the elevator and realizing you're standing next to the boss with nothing to say for 11 floors or being in the middle of a breaking crisis and not knowing how to react. “[Thinking on your feet is] definitely a learned skill, and most of us don't spend a lot of time learning it,” says Peter ...
  • +4

    How to Write an Effective, Polite, and Useful E-mail

    How to Write an Effective, Polite, and Useful E-mail
    Like many forms of communication, e-mail is no less susceptible to the vagaries of shorthand, slang, jargon and plain silliness Think before you press send. It’s all too easy to bombard the people around you with a continuous stream of thought-bites via email. Whether you’re an office newbie or you have simply fallen into bad e-habits, it’s time to take stock ...
    Rated: +4
  • +3

    How to Make Friends in and out of the Office

    How to Make Friends in and out of the Office
    When we were younger, making friends was easy. School provides us with an instant pool of people our own age that we interact with on a daily basis, who are in the same boat we are. But once we leave college and enter the real world, finding friends can be a more difficult task, especially if you have to relocate for ...
    Rated: +3
  • +7

    The Latest in Phone Etiquette

    The Latest in Phone Etiquette
    From "The Latest in Phone Etiquette (Part 1 of 2)" One of the most important skills I use every day as an executive secretary is proper phone etiquette. The way I handle myself on the telephone reflects on my employer, my company and me. My professionalism speaks volumes about the image of my company. And as you know, professionalism is a ...
    Rated: +7
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    How Admins Can Fight Sexual Harrassment

    How Admins Can Fight Sexual Harrassment
    Sexual harassment of admins can be as simple as a client's unwanted flirtatious winks or as elaborate as a male boss's systematic assaults on female employees. And admins are likely to encounter this occupational hazard. Approximately 15,000 sexual harassment cases are brought to the Equal Employment Opportunity Commission (EEOC) each year. 31% of the female workers claimed to have been harassed ...
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    What Does Your Voice Say About You?

    What Does Your Voice Say About You?
    From the original blog post "What Does Your Voice Say About You?" I’ll probably get a bit of ‘hate mail’ for this one, but I’m going to say it here anyway. I received a phone call from a lady who had seen my advert in the Yellow Pages and she wanted to know how she could become one of the people ...
    Rated: +1
  • +2

    How to Speak Twitter

    How to Speak Twitter
    *A TWITTER GLOSSARY* *At Reply, or "@reply"*: A direct tweet sent to another Twitter user. *Dweet*: Tweet sent while drunk *Hash Tag*: The "#" sign. Allows Twitter users to group tweets by topic, making it easier to search particular conversations using Twitter Search. *Link*: Including a URL in your tweet. *MisTweet*: A tweet one later regrets. *ReTweet*: To repost something that's ...
    Rated: +2
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    Australia Etiquette Guide

    Australia Etiquette Guide
    It's "just like southern California - only a few thousand miles further away," says one unobservant Yank about his first trip to the land down under. Yes, US Americans are Yanks, and Australians are Aussies - it's OK to use those terms. But there is much that is uniquely Australian about this island continent. English is the language, but it's based ...
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    German Etiquette Guide

    German Etiquette Guide
    Europe's economic powerhouse, the wonder of post-World War II reconstruction, a major contributor to both world culture and several world catastrophes over the last two centuries, Germany is an enigma that wants to be understood. Germans have been trying to explain themselves for most of their history, sometimes successfully, sometimes not. What it means to be German, who is German and ...
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    China Etiquette Guide

    China Etiquette Guide
    The great paradox of modern political reality: How can China, the world's largest communist nation, also be the world's largest consumer market? Easy: When it is also the society most experienced in manipulating symbols based on ancient traditions that emphasize integrating potentially conflicting opposites into a harmonized whole. Communicating in China, therefore, means employing symbols, reducing text and mastering implied meanings ...
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    French Etiquette Guide

    French Etiquette Guide
    Americans and the French have had a complex relationship that began when contemporary American and French revolutionaries fueled each other's revolutions. Like an old married couple, they have influenced each other, lived with each other and complained about each other for years. The French are not an unfriendly, cold or arrogant people. This complaint is a misperception of a behavior found ...
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    Japanese Etiquette Guide

    Japanese Etiquette Guide
    Japan is a place of many rigid, often hard-to-understand customs. The norm is for men to work hard and for women, who often face workplace discrimination, to be deferential at all times. Both sexes are expected to bow - literally - to authority figures. And even though it's illegal, discrimination on the basis of ethnicity does exist here, particularly if you ...
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    Office Best Friend? Dogs at Work...

    Sheba the pug isn't a lawyer, but she might as well be. The pugnacious pup is official mascot and greeter at Justia.com, a startup that creates Web sites for attorneys. Sheba licks visitors, barks her opinion on conference calls and tags along on sales calls. A true dog-commer, she even has her own blog, HugPug.com. Says proud papa CEO Tim Stanley, ...
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    Finessing the Business Meal: Part II

    Finessing the Business Meal: Part II
    “Nothing in life is to be feared. It is only to be understood.” ~ Marie Curie You will find yourself attending many business dining events during your career and you may find that you are (or will become) the host of your own business meetings, as well. The key to a successful and smooth get-together over a meal lies in your ...
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    My Boss "Makes Me Very Uncomfortable"

    My Boss "Makes Me Very Uncomfortable"
    Dear Neycha, Thank you for your recent column on boss’ day. I’m having a dilemma with my own supervisor. I work in a small healthcare office owned by three partners. The youngest doctor, who is thirty-seven, is my direct supervisor and, since I began working there seven months ago, he’s been occasionally inappropriate. He makes fresh remarks about my body and ...
    Rated: +1
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    Etiquette 101: Planning and Hosting a Business Meal

    Etiquette 101: Planning and Hosting a Business Meal
    You will find yourself attending many business dining events during your career and you may find that you are (or will become) the host of your own business meetings, as well. The key to a successful and smooth get-together over a meal lies in your pre-planning. The Initial Planning Generally, lunch and breakfast are the more common meals around which business ...
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    Handshakes During Flu Season

    Handshakes During Flu Season
    With the flu season upon us as well as colds cropping up, people are wondering about the proper etiquette for shaking hands. This does pose a real problem. It’s funny that this question would be asked of me today, as I was just speaking on business etiquette in Raleigh, NC. We discussed the importance of the handshake as a good business ...
    Rated: +1
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    Business Etiquette 101

    Business Etiquette 101
    Introductions The proper way to make an introduction is to introduce a lower-ranking person to a higher-ranking person. For example, if your CEO is Mrs. Jones and you are introducing administrative assistant Jane Smith to her, the correct introduction would be "Mrs. Jones, I'd like you to meet Jane Smith." If you forget a person's name while making an introduction, ...
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    Five Work Microwave Etiquette Commandments

    Five Work Microwave Etiquette Commandments
    The microwave has revolutionized how workers eat on the job, allowing them to enjoy goodies like warmed-up leftovers, frozen dinners and microwave popcorn while they work. Most workplaces, including Monster, provide several microwaves for employee use. Alas, not everyone is on the same page when it comes to workplace microwave manners. To preclude confusion, here are my top five things to ...
    Rated: +3
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