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  • +7

    The Latest in Phone Etiquette

    The Latest in Phone Etiquette
    From "The Latest in Phone Etiquette (Part 1 of 2)" One of the most important skills I use every day as an executive secretary is proper phone etiquette. The way I handle myself on the telephone reflects on my employer, my company and me. My professionalism speaks volumes about the image of my company. And as you know, professionalism is a ...
    Rated: +7
  • +7

    10 Ways You're Annoying Your Coworkers

    Everyone has something (or someone) that annoys him or her at work. It could be faulty equipment or coworkers who don’t pull their own weight. But nobody’s complaining about you, right? Not so fast. Even though your mom, friends, or significant other may worship the ground you walk on, there could be some people you work with who are far ...
    Rated: +7
  • +6

    Email Etiquette: How to Write it Right

    Email Etiquette: How to Write it Right
    If you’ve ever begged IT to stop a sent email in its tracks, or wasted an entire morning sifting through an unruly inbox, it might just be time for an email refresher course. In this age of BlackBerry-toting professionals connected by email around globe, it's crucial to abide by the written (and unwritten) rules of email communications. You don’t want to ...
    Rated: +6
  • +5

    When the Sound of Your Mouse Isn't the Only "Clique" In the Office

    When the Sound of Your Mouse Isn't the Only "Clique" In the Office
    We had to go through it in elementary school, being the last one picked for the team. We had to go through it in high school, being excluded from the all important “popular group”. What about at work? Is there an exclusive group at the office where others are not welcome, also known as the clique? How do you know if ...
    Rated: +5
  • +4

    How to Write an Effective, Polite, and Useful E-mail

    How to Write an Effective, Polite, and Useful E-mail
    Like many forms of communication, e-mail is no less susceptible to the vagaries of shorthand, slang, jargon and plain silliness Think before you press send. It’s all too easy to bombard the people around you with a continuous stream of thought-bites via email. Whether you’re an office newbie or you have simply fallen into bad e-habits, it’s time to take stock ...
    Rated: +4
  • +4

    Top 5 Business Manners that Truly Matter

    Top 5 Business Manners that Truly Matter
    The knowledge of business etiquette applies to all, whether you’re a successful business executive or a recent college graduate just entering the business world. We can all use gentle reminders of how to behave appropriately in our day-to-day business life. There may be times when you find the adage true that “you don’t know what you don’t know”, so it behooves ...
    Rated: +4
  • +4

    How to Avoid Gossip and Stay Popular

    How to Avoid Gossip and Stay Popular
    Gossip is and will always be a part of the work environment. Whether it’s during a quick chat over a morning cup of coffee or a marathon session at happy hour, we’ve all started or repeated a rumor about someone in their absence. In fact, employees gossip up to sixty-five hours a year at work, according to a July 2002 survey ...
    Rated: +4
  • +4

    Cubicle Etiquette 101

    Cubicle Etiquette 101
    Do you find that your colleagues are hovering around you when you're on the phone? Do you feel that you are not being respected when you are doing something urgent and people just barge in on you? If you work in a cubicle, here are some guidelines to follow for good cubicle etiquette: -You see the person you wish to talk ...
    Rated: +4
  • +3

    Managing Unhealthy Conflicts at Work

    Managing Unhealthy Conflicts at Work
    Admit it… we all have someone in our work life that can grate on our nerves - sometimes a lot. It may be your boss, your subordinate or a peer. It might be an on-going annoyance or just at particular times. While, ideally, we’d like to change the situation, the reality is that any time we work with a group of ...
    Rated: +3
  • +3

    How to Make Friends in and out of the Office

    How to Make Friends in and out of the Office
    When we were younger, making friends was easy. School provides us with an instant pool of people our own age that we interact with on a daily basis, who are in the same boat we are. But once we leave college and enter the real world, finding friends can be a more difficult task, especially if you have to relocate for ...
    Rated: +3
  • +3

    Five Work Microwave Etiquette Commandments

    Five Work Microwave Etiquette Commandments
    The microwave has revolutionized how workers eat on the job, allowing them to enjoy goodies like warmed-up leftovers, frozen dinners and microwave popcorn while they work. Most workplaces, including Monster, provide several microwaves for employee use. Alas, not everyone is on the same page when it comes to workplace microwave manners. To preclude confusion, here are my top five things to ...
    Rated: +3
  • +2

    How to Speak Twitter

    How to Speak Twitter
    *A TWITTER GLOSSARY* *At Reply, or "@reply"*: A direct tweet sent to another Twitter user. *Dweet*: Tweet sent while drunk *Hash Tag*: The "#" sign. Allows Twitter users to group tweets by topic, making it easier to search particular conversations using Twitter Search. *Link*: Including a URL in your tweet. *MisTweet*: A tweet one later regrets. *ReTweet*: To repost something that's ...
    Rated: +2
  • +2

    Holiday Card Help

    Holiday Card Help
    When Nevada Title Co. wanted to send a truly memorable holiday card to its clients, it sponsored a contest for the students of a local elementary school to design the card, says Patti Speer, an executive assistant with the Las Vegas-based firm. Speer addresses every card she sends by hand to ensure that recipients "feel really appreciated for their business," she ...
    Rated: +2
  • +2

    Admins Must Have the 'Write' Stuff

    Admins Must Have the 'Write' Stuff
    "Our admins are lifelines that feed us our most vital information and keep our responsibilities and resources coordinated," says Marc Wright, founder and principal of Martinez & Wright Homeownership Partners in Los Angeles. "If they give us messages that are unclear or inaccurate, we're going to end up as someone else's lunch." With email being the preferred mode of business communication ...
    Rated: +2
  • +2

    Make or Break Your Career Over Lunch

    Make or Break Your Career Over Lunch
    You’d think it would be easy. At lunchtime you get hungry, so you grab some food and go on with your workday. However, lunch at work is rarely that simple. What you eat, where you eat and whom you eat with are all things your coworkers are paying attention to. This doesn’t mean every lunch has to be a pressure-packed situation, ...
    Rated: +2
  • +1

    What Does Your Voice Say About You?

    What Does Your Voice Say About You?
    From the original blog post "What Does Your Voice Say About You?" I’ll probably get a bit of ‘hate mail’ for this one, but I’m going to say it here anyway. I received a phone call from a lady who had seen my advert in the Yellow Pages and she wanted to know how she could become one of the people ...
    Rated: +1
  • +1

    Savvy Telephone Etiquette

    Savvy Telephone Etiquette
    Picture a cross between a magician and a linebacker. Calls are coming in, people are trying to get through to your boss. You use a little misdirection, a few stubborn blocking techniques and, voila, you become an effective assistant. "Your job is to protect your boss -- be a time manager," says Val Williams, a business coach with Professional Coaching and ...
    Rated: +1
  • +1

    Top 10 Things College Taught Us About Life

    1. Dorms College is a time of extreme freedom but, let’s face it, not everything about college screams unfettered space. Students don’t usually have a lot of extra money and that means that their personal space is limited. In fact, the average college student has bunked down in a dorm room. According to the 2000 census, about 2 million students ...
    Rated: +1
  • +1

    10 Body Language Blunders

    It doesn't even matter what you say if your body is saying something else. And sometimes body language mistakes people don't even know they're making can hurt relationships at work or at home. To protect yourself and your career from a harmful communication breakdown, check out the following mistakes and be sure to avoid them. 1. A Closed Body Whether ...
    Rated: +1
  • +1

    How to Speak More Assertively

    How to Speak More Assertively
    If you deal with daily meetings and interactions with coworkers, you know just how important it is to speak assertively. But what exactly does “assertively” mean and how do you speak your mind without coming across as rude? These are important questions, as communicating effectively — not to mention politely — is pivotal to your professional success. The last thing you ...
    Rated: +1
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