Training >> Browse Articles

Browse Etiquette Articles

  • +1

    Office Bullies

    Office Bullies
    How many of you have had to deal with a bully in the workplace? Someone who is verbally abusive, demoralizing, screams and rants or belittles others… I have. The bad news is they still exist out there. The good news is people are starting to notice and realize the negative impact they have on the bottom line. This topic is of ...
    Rated: +1
  • +3

    Managing Unhealthy Conflicts at Work

    Managing Unhealthy Conflicts at Work
    Admit it… we all have someone in our work life that can grate on our nerves - sometimes a lot. It may be your boss, your subordinate or a peer. It might be an on-going annoyance or just at particular times. While, ideally, we’d like to change the situation, the reality is that any time we work with a group of ...
    Rated: +3
  • +1

    What Does Your Voice Say About You?

    What Does Your Voice Say About You?
    From the original blog post "What Does Your Voice Say About You?" I’ll probably get a bit of ‘hate mail’ for this one, but I’m going to say it here anyway. I received a phone call from a lady who had seen my advert in the Yellow Pages and she wanted to know how she could become one of the people ...
    Rated: +1
  • +1

    Savvy Telephone Etiquette

    Savvy Telephone Etiquette
    Picture a cross between a magician and a linebacker. Calls are coming in, people are trying to get through to your boss. You use a little misdirection, a few stubborn blocking techniques and, voila, you become an effective assistant. "Your job is to protect your boss -- be a time manager," says Val Williams, a business coach with Professional Coaching and ...
    Rated: +1
  • +1

    My Boss "Makes Me Very Uncomfortable"

    My Boss "Makes Me Very Uncomfortable"
    Dear Neycha, Thank you for your recent column on boss’ day. I’m having a dilemma with my own supervisor. I work in a small healthcare office owned by three partners. The youngest doctor, who is thirty-seven, is my direct supervisor and, since I began working there seven months ago, he’s been occasionally inappropriate. He makes fresh remarks about my body and ...
    Rated: +1
  • Rate

    How Admins Can Fight Sexual Harrassment

    How Admins Can Fight Sexual Harrassment
    Sexual harassment of admins can be as simple as a client's unwanted flirtatious winks or as elaborate as a male boss's systematic assaults on female employees. And admins are likely to encounter this occupational hazard. Approximately 15,000 sexual harassment cases are brought to the Equal Employment Opportunity Commission (EEOC) each year. 31% of the female workers claimed to have been harassed ...
  • Rate

    Business Etiquette 101

    Business Etiquette 101
    Introductions The proper way to make an introduction is to introduce a lower-ranking person to a higher-ranking person. For example, if your CEO is Mrs. Jones and you are introducing administrative assistant Jane Smith to her, the correct introduction would be "Mrs. Jones, I'd like you to meet Jane Smith." If you forget a person's name while making an introduction, ...
  • Rate

    Etiquette 101: Planning and Hosting a Business Meal

    Etiquette 101: Planning and Hosting a Business Meal
    You will find yourself attending many business dining events during your career and you may find that you are (or will become) the host of your own business meetings, as well. The key to a successful and smooth get-together over a meal lies in your pre-planning. The Initial Planning Generally, lunch and breakfast are the more common meals around which business ...
  • +5

    When the Sound of Your Mouse Isn't the Only "Clique" In the Office

    When the Sound of Your Mouse Isn't the Only "Clique" In the Office
    We had to go through it in elementary school, being the last one picked for the team. We had to go through it in high school, being excluded from the all important “popular group”. What about at work? Is there an exclusive group at the office where others are not welcome, also known as the clique? How do you know if ...
    Rated: +5
  • Rate

    Finessing the Business Meal: Mind Your Table Manners

    Finessing the Business Meal: Mind Your Table Manners
    In your business life, you will be required to attend business meetings, formal and informal events, even interviews, that involve dining. Knowing what is expected of you as the guest or the hostess is very important, and this knowledge, or lack of, can make or break your business dealings. In this article, I will explain a few basic table manners that ...
  • Rate

    Finessing the Business Meal: Part II

    Finessing the Business Meal: Part II
    “Nothing in life is to be feared. It is only to be understood.” ~ Marie Curie You will find yourself attending many business dining events during your career and you may find that you are (or will become) the host of your own business meetings, as well. The key to a successful and smooth get-together over a meal lies in your ...
  • Rate

    Three Ways Admins Can Think on Their Feet

    Three Ways Admins Can Think on Their Feet
    There's nothing worse than getting on the elevator and realizing you're standing next to the boss with nothing to say for 11 floors or being in the middle of a breaking crisis and not knowing how to react. “[Thinking on your feet is] definitely a learned skill, and most of us don't spend a lot of time learning it,” says Peter ...
  • Rate

    How to Help a Coworker with a Drinking Problem

    How to Help a Coworker with a Drinking Problem
    The head of my team is an alcoholic. His condition is worsening and his unreliability is affecting the reputation of the team and increasing our workload. With Christmas approaching, the situation can only get worse. What can we do as our previously successful team is falling apart? This is one of the toughest issues one can face at work - what ...
  • +1

    Multilingual Workplaces: The Etiquette of Talk

    Multilingual Workplaces: The Etiquette of Talk
    Has this happened to you? The conversation drifting over the cubicle wall is in Chinese, and you wonder: Are my colleagues talking about me? Or you and a coworker are in the cafeteria talking about Mexico's World Cup chances. Suddenly, you notice angry glances from the next table. It's not your soccer analysis; it's that you're not speaking English that galls ...
    Rated: +1
  • Rate

    Office Netiquette: Instant Messaging

    Office Netiquette: Instant Messaging
    The use of instant messaging (IM) is on the rise in the workplace, and many experts believe that it will eventually replace email as a corporate communication tool. Instant messages, or IMs, allow coworkers to exchange information in real time. Yet IMs also present a way for employees to waste time on involved personal conversations. Also, IM technology tends to be ...
  • Rate

    Perfect Your Business Handshake

    Perfect Your Business Handshake
    Communicating confidence and reliability is essential to the success of any business. And since administrative assistants are often on the front lines of a company's public image, knowing how to make a good first impression is one of the unspoken but fundamental parts of their jobs. Whether you're interacting with a customer, your boss or a colleague in another company, a ...
  • +2

    Admins Must Have the 'Write' Stuff

    Admins Must Have the 'Write' Stuff
    "Our admins are lifelines that feed us our most vital information and keep our responsibilities and resources coordinated," says Marc Wright, founder and principal of Martinez & Wright Homeownership Partners in Los Angeles. "If they give us messages that are unclear or inaccurate, we're going to end up as someone else's lunch." With email being the preferred mode of business communication ...
    Rated: +2
  • +1

    Country-by-Country Etiquette Guide

    Country-by-Country Etiquette Guide
    Every country you or your boss' travels to for business (or pleasure) might seem similar, but in fact many have hidden customs. Stray from these courtesies and your gesture can be considered rude or offensive. Check out these guides to be sure you are within your boundaries, as well as perform deliberate actions that are considered custom. In addition, these guides ...
    Rated: +1
  • Rate

    French Etiquette Guide

    French Etiquette Guide
    Americans and the French have had a complex relationship that began when contemporary American and French revolutionaries fueled each other's revolutions. Like an old married couple, they have influenced each other, lived with each other and complained about each other for years. The French are not an unfriendly, cold or arrogant people. This complaint is a misperception of a behavior found ...
  • +2

    How to Speak Twitter

    How to Speak Twitter
    *A TWITTER GLOSSARY* *At Reply, or "@reply"*: A direct tweet sent to another Twitter user. *Dweet*: Tweet sent while drunk *Hash Tag*: The "#" sign. Allows Twitter users to group tweets by topic, making it easier to search particular conversations using Twitter Search. *Link*: Including a URL in your tweet. *MisTweet*: A tweet one later regrets. *ReTweet*: To repost something that's ...
    Rated: +2
AdminSecret School Finder

Save time in your search for a degree program. Use AdminSecret's School Finder to locate schools online and in your area.


* In the event that we cannot find a program from one of our partner schools that matches your specific area of interest, we may show schools with similar or unrelated programs.

Recent Activity

Photo_user_blank_big
romanico received the quiz result of "21-50% correct: Good effort", almost 2 years ago.
Photo_user_blank_big
tmiller received the quiz result of "Satisfactory", almost 2 years ago.
003_max30
new2admin gave a thumbs down to The Article "6 Ways Finding a Dream Job Is Like Finding Your Soul Mate", almost 2 years ago.
Photo_user_blank_big
kinsh1987 received the quiz result of "Legal Secretary ", almost 2 years ago.
Contactphoto-img_20141211_175940_max30
LoraJ commented on: "Lora Coats", almost 2 years ago.